Return & Replacement Policy
Masculino Latino shall provide a replacement in case of a size or style issue or a refund for your first pair under the 100% satisfaction guarantee within 15 days of receiving your order. Please note that this satisfaction guarantee only applies to your first single pair (1 piece) of Underwear. Additional items that are tried on, worn or washed will not be covered by this returns policy.
Please email firstname.lastname@example.org with your order number or call us on (+91) 9994923717 to initiate this process.
100% Size Satisfaction Guarantee: On your first purchase - If you face any size or style related issues with the first product you have purchased from us, we are happy to replace it for you with a different size or style without the need for a return of your used product. If we can't replace it for you, we will provide a refund on that first product alone. This is applicable on your first purchase of Underwear.
Please note that only the shipping charges already incurred by you while placing the order would be deducted while we process the refund.
There are no extra shipping charges for the delivery of replacement items if delivered within India. In the event of replacement or return pickups, in cases that the delivery or pickup address pin code is not serviceable, you will need to arrange the products to be sent back to us at your own cost. Our logistics partners will attempt delivery of the items. In case the delivery is not executed during all the course of attempts made by the delivery executive, due to recipient not available / premises locked, etc., the customer shall bear the additional shipping cost of the order for the new shipment both ways (forward and return shipping charges).
Return For Replacement - To get a replacement or return an item, email us your Order Number and the reason for replacement or return. Only after receiving our confirmation for the return, we will be initiate a reverse pickup for the products from your address. We will then arrange for the replacement of the desired items. We shall not be responsible for any items sent to us for return or replacement without our confirmation. Returns are accepted within 15 days of the product being delivered and only if the products are unopened, unwashed, not tried on, and in their original condition with packaging intact. After the products are returned and received at the facility and the products pass the quality check, the replacement package containing the replacement products will be shipped.
For all subsequent underwear purchases, Returns are accepted within 15 days of the product being delivered and only if the products are unopened, unwashed, not tried on, and in their original condition with packaging intact. After the products are returned and received at the facility and the products pass the quality check, the replacement package containing the replacement products will be shipped. This is will be applicable to all of our products.
Return For Refund - In the case that you are not happy with the product and wish to return the product(s) for a refund, please send us an email to email@example.com mentioning your order number and reason for return. Returns are accepted within 15 days of you receiving the product if they are not tried on, unwashed, and in the original condition you received them with packaging intact. We will initiate a reverse pickup for the products that are needed to be returned, and after the products are received at the facility and the products pass the Quality Check, we will be initiating a refund for the products received.
Please note that the shipping charges already incurred on fulfilling the order (Rs. 100) would be deducted while we process the refund. The return shipping charges will be borne by us as part of our satisfaction guarantee.
In case any, or all of the products returned by you do not pass our quality check i.e. they are deemed to have been tried, used, worn or washed even once; we will not be able to process a refund for the same. Please note, this does not include your first product tried from us for which the satisfaction guarantee includes a free replacement without a need for return.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you.
Damaged Products Received - In the case of damaged product(s) is delivered, please send us an email to firstname.lastname@example.org with few images of the products received. We will ship out a replacement to you or provide a refund into the same payment method used while placing the order after we receive the confirmation from your side.
Wrong Products Received - In the case of wrong product(s) received, please send us an email to email@example.com with few images of the products received. We can either ship out the correct product(s) or pick up the wrongly delivered product and provide a refund into the same payment method used while placing the order.
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return / refund of item is made within the stipulated time frame of 15 days of receiving the products, except for availing a free replacement under the 100% satisfaction guarantee, where the time frame is 15 days. No returns, replacements or refunds will be allowed after the order is processed, except for the reasons given above.
If you have any other issue we can help you with, please feel free to reach out to us - as we handle all requests on a case-to-case basis